Privacy Policy
Brainly is committed to protecting your privacy and being transparent about how we use your data. This Privacy Policy explains what information we collect, how we use it, and your rights as a client or visitor.
By using our website or services, you agree to this Privacy Policy.
1. What Information We Collect
To create and operate your chatbot, we may collect:
Publicly available business information (e.g. services, contact details, pricing, FAQs found on your website or social media).
Information you send or approve via email, such as custom replies, tone preferences, and detailed service info.
Contact information like your name, business name, email, or phone number.
Chatbot usage data, such as message counts or platform interactions.
We do not collect sensitive personal data or any private business data without your written consent.
2. How We Use Your Information
We use your information to:
Build and train your chatbot using your content and tone
Set up the bot on selected platforms (website, Facebook, Instagram)
Monitor usage (e.g., message volume)
Provide customer support and updates
Notify you when message limits are being approached
We do not sell, rent, or share your data with any third parties, unless required for core functionality (e.g., Google Sheets integration, Meta platforms).
3. Message Limits and Extra Usage
Depending on your plan:
Standard Plan includes up to 500 messages per month
Pro Plan includes up to 1,000 messages per month
Extra usage is billed at $25 NZD per 500 messages
We will notify you in advance when you're nearing your message limit and confirm any add-on charges before applying them.
4. Data Storage and Security
We store your information securely and take reasonable steps to protect it. This includes:
Limiting access to chatbot content
Using trusted third-party platforms (e.g., Wix, Meta, Google)
Removing outdated or unused data upon request
However, no online system is completely immune from risks.
5. Your Rights
You have the right to:
Review the chatbot content we’ve created for you
Request edits or updates to your data
Request removal of data from our systems if you cancel your service
To make a request, simply contact us at the email below.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will:
Post updates clearly on our website
Notify active clients if any major changes affect how we use your data
7. Contact
If you have any questions or requests regarding your data or this policy, contact:
email: contact@brainly.nz
